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COVID-19 Update

Last updated: 22 August 2021, 10:00am

Important information for parents

We remain open and continue to provide education and care for any children that require it, including for the upcoming spring school holidays commencing on 20 September 2021.

The NSW Department of Education current advice: “Parents and carers are strongly encouraged to keep their children at home, unless they need to be at the services. Where families can care for their child at home, they should keep them at home. This will further assist in reducing movement within the community and help to limit the spread of COVID-19.”

Your children may continue to attend Kool Kidzz at this time, except for the following reasons:

  • They must remain at home if they are unwell, even with the mildest of symptoms. If they are unwell they should receive a negative COVID-19 test and be symptom-free before returning to Kool Kidzz.
  • If they have been to a venue of concern they must comply with the self-isolation and testing requirements as directed by the relevant Health Department.

The health, wellbeing and safety of the community and our people is our top priority. Please review this page if your child will attend one of our services, and work with us to keep everyone safe.

COVID-19 Safety Procedures

Current health advice

The current health advice is that early childhood and care services should continue to remain open unless otherwise directed, with risk mitigation measures in place. Parents and carers across NSW are strongly encouraged to keep their children at home, unless they need to be at a service.

On 20 August, NSW Government issued advice for families, the community and the ECEC sector as follows:

There have been a significant number of cases in Early Childhood Education and Care Services, so parents and carers across the state are strongly encouraged to keep their children at home, unless they need to be at those services.

Please refer to the health advice at: https://www.health.nsw.gov.au/Infectious/covid-19/Pages/ECEC-advice.aspx. smt2 open in new icon

Following the advice of authorities

We are monitoring the situation and adhering to Australian and New South Wales Government advice and responding to developments to ensure the safety and wellbeing of everyone. If at any point, we need to change our service provision or for occupancy and ratio reasonings can no longer offer service at one of our sites we will inform you as soon as possible.

Excluding people who are unwell from the premises
  • As a general principle, children should only be brought to the service if they are well.
  • Parents/guardians should phone the service if in doubt about their child being well to attend.
  • Children and staff show any signs or symptoms of an infectious condition must be excluded from the service.
  • If children need to be at a service they may attend, except for the following reasons:
    • They must remain at home if they are unwell, even with the mildest of symptoms. If they are unwell they should receive a negative COVID-19 test and be symptom-free before returning to Kool Kidzz.
    • If they have been to a venue of concern they must comply with the self-isolation and testing requirements as directed by the relevant Health Department.
  • Infectious diseases (COVID-19) signs will be placed in strategic positions.
Travelling to Kool Kidzz

Travelling to access childcare or for shared parenting arrangements is considered essential travel.

Drop-offs and pick-ups
  • Social distancing between adults should be maintained wherever possible.
  • Parents are required to physically distance and wear masks when picking up and dropping off.
  • Parents are asked to minimise the time they spend at the service when picking up and dropping off.
  • The service has implemented controls to reduce direct contact with others, such as:
    • signs to create space at sign-in areas, seated areas etc.
    • have staff collect children from outside the service.
Face masks
  • Masks are required for educators and parents including indoor and outdoor environments.
  • Masks for primary school children are strongly recommended.
QR codes & contact tracing

All staff, parents and visitors are required to check-in via NSW Covid Safe QR code, no matter how minor the interaction may be, all should check-in.

Increasing hygiene and cleaning
  • Increasing hygiene practices can help prevent the spread. We actively follow all regular health and safety practices regarding cleaning and food handling procedures including our Infectious Diseases and Infection Control policy. We have reinforced health and hygiene standards to our team.
  • In indoor areas, increasing natural ventilation by opening windows and doors where possible, and increasing mechanical ventilation where possible by optimising air conditioning or other system settings (such as by maximising the intake of outside air and reducing or avoiding recirculation of air).
  • Frequent cleaning will be conducted in indoor hard surface and touched areas (including children’s play areas) at least daily with detergent/disinfectant.
  • The service has set time for regular handwashing for all children and staff within the learning programs and activities.
COVID-19 common symptoms
  • fever
  • tiredness
  • dry cough

Other symptoms:

  • aches and pains
  • nasal congestion
  • runny nose
  • sore throat
  • diarrhoea
COVID-19 vaccination
  • All staff are encouraged to get vaccinated.
  • As of 22 August, the Public Health Order has been updated with detail on mandatory vaccination for early childhood education and care educators, staff living or working in the 12 LGAs of concern. For these employees, it is an obligation and will be a condition of employment to seek out a COVID-19 vaccination unless a medical exemption applies.
  • OSHC and Vacation Care staff across the state are required to have received two doses of COVID-19 vaccination by 8 November 2021.
Close contacts
  • Primary close contacts will all need to get tested and self-isolate for the full 14 days as per the current health advice.
  • NSW Health has assessed the situation regarding secondary close contacts. Where a person has been identified as a close contact, then only people who have been in their households and their very close friends need to isolate until they received a negative test, not other people at the Early Childhood Service unless they have symptoms.
  • Any staff, children or parents who have been to a location with a confirmed COVID-19 case will need to follow the NSW Health advice. People who have been to an identified venue of concern who have been identified as a close contact, will need to follow the advice from NSW Health and get tested and self-isolate for 14 days. This information will have been communicated directly to those who are close contacts.
  • Anyone who is a close contact must isolate for the full 14 days as directed by NSW Health and not return to any Early Childhood Service during this time.
  • Anyone who has even the mildest of symptoms including fever, cough, sore throat, shortness of breath, runny nose, loss of smell/taste, muscle/joint pains, diarrhoea, nausea/vomiting or extreme tiredness should immediately be tested and isolate until they get a negative test result and then when they are free of symptoms can return to your service.
Credit policy

If you decide to cancel for any reason you will receive a credit (“make-up day”) to the value of the day/s cancelled. Notify us as soon as possible and before 7:30 AM of your booked day.

Credits issued are valid for 12 months from the date of cancellation.